Rental terms

Everything that governs your rental: requirements, deposit, coverage, cancellations and use of the vehicle.

• These General Rental Conditions (GRC) govern the contractual relationship between Federici S.r.l. – Ortigia Rent Siracusa, Via dell'Olimpiade 4/D, 96100 Siracusa, VAT no. 01941780890 ("the Lessor") and the Customer renting a vehicle from the fleet.
• The contract takes effect on signature of the handover form and prevails, in case of conflict, over any differing clauses in the online booking.
• The Customer declares that they have read, understood and fully accepted the GRC at the time of booking.

• A valid identity document (ID card or passport).
• A driving licence valid for the vehicle category, shown in original at pick-up.
• A credit card in the main driver’s name for the deposit pre-authorisation.
• Minimum age and licence categories for each vehicle: see the table below.

• All rates published on the site include VAT at 22%.
• Online payment can be made in full or with a 30% deposit on confirmation; in that case the balance is due when the vehicle is picked up.
• Accepted payments: Visa, Mastercard, American Express, debit cards, Apple Pay, Google Pay and Klarna. Bank transfer is available for rentals over 7 days with 5 working days’ notice.
• When booking on the website you choose between the Smart rate, discounted by 5% and non-refundable, and the Flex rate, at full price and free to cancel up to 48 hours before pick-up (see point 6).

• The deposit is pre-authorised on the credit card at pick-up and released within 5 working days of the return if there is no damage or fine.
• Amounts: see table. The amount for each vehicle is shown on its page on the website and in the rental contract.
• The deposit is not available to spend: it stays held until it is released.

• All vehicles carry statutory unlimited third-party liability cover, plus theft and fire.
• Standard Cover is included and carries an excess in case of accident or damage to the vehicle, depending on the vehicle category (STANDARD, PLUS, PREMIUM, COLLECTION): see table.
• The excess is reduced or cancelled with Super Cover and Super Cover Plus, where available for the vehicle, which can be purchased when booking or at pick-up.
• Coverage lapses in case of drink-driving, driving under the influence of drugs, breaches of the Highway Code, driving on unpaved roads or tracks, or use of the vehicle by a driver not named on the contract.

• Changes to dates, time and pick-up location: on request and subject to availability; any price difference is recalculated.
• To cancel, contact us at info@ortigiarentsiracusa.it or via WhatsApp. The refund depends on the rate stated in the contract: see the outline below.
• In case of no-show without notice the amount paid is not refundable.

• The vehicle must be returned to the branch and at the time stated in the contract, with the same fuel level as at pick-up (normally full).
• Late-return tolerance: 30 minutes, after which an extra rental day is charged.
• Return with a lower fuel level: the cost of refuelling plus a €15 service fee is charged.
• Extraordinary cleaning (heavily soiled inside or outside): charged between €30 and €100.
• Returning in a different town from the pick-up point is possible with a transfer surcharge, agreed when booking.

• The vehicle may be driven only by the main driver and by any additional drivers named on the contract.
• Prohibited uses: races, competitions, driving lessons, transport of dangerous goods, subletting to third parties.
• Taking the vehicle outside Italy without the Lessor’s written authorisation is prohibited.
• Unlimited mileage within Italy, except for the limits shown on the vehicle page.
• Fines and administrative penalties are the Customer’s responsibility; a €25 handling fee is charged for each notification.
• 50cc scooters may not use major out-of-town roads, motorways or ring roads.

• In case of an accident: fill in the European accident statement immediately, photograph the damage and call the emergency number on the contract.
• Free roadside assistance is included within 35 km of the pick-up branch.
• Assistance not caused by the customer’s negligence is free. Otherwise the call-out costs are charged.
• In case of total or partial theft: report it to the authorities within 24 hours and give a copy to the Lessor.

• This contract is governed by Italian law.
• The Court of Syracuse has exclusive jurisdiction over any dispute.
• Consumers enjoy the protections of the Italian Consumer Code (Legislative Decree 206/2005).